Policies for refunds & participation
Payment, Cancellation & Refund Policies
1. Payment Policy
All purchases made online using a credit card are subject to a non-refundable processing fee. This fee is charged by the ticketing service. If this is not available to you, please contact us at firstname.lastname@example.org.
2. Program/Course Cancellations
If your program/course is cancelled, you are entitled to a full refund. You will be contacted at least three business days prior to the start date of the program/course if a cancellation is made.
Refunds are dependent on the type of program, please see below for more information.
A. Beginners and Introductory Workshops
Please note that there are no refunds for introductory workshops.
B. Professional Development Courses (1- and 2-day only; see Section D for retreats and intensives)
If you give at least five business days’ notice before the course’s start date you will receive the full tuition less a $50 fee.
If you give less than five business days’ notice prior to the start date of a course no refund will be available.
After the course has begun no refunds will be available.
C. Therapeutic Programs
If you give at least five business days’ notice before the program’s start date you will receive the full tuition less a $50 fee. Please note the Orientation & Interview session qualifies as the start date. If you give less than five business days’ notice before the start date of a program no refund will be available.
After the program has begun no refunds will be available.
D. Retreats & Intensives
If you give at least 30 business days’ notice prior to the retreat start date, you will receive the full tuition less a $200 fee.
If you give 20 – 29 business days’ notice prior to the retreat start date, you will receive a 50% refund.
If you give 10 – 19 business days’ notice prior to the retreat start date, you will receive a 25% refund.
If you give less than 10 business days’ notice prior to the retreat start date, no refund will be available.
After the retreat has started no refunds will be available.
To make any requests for refunds please email: email@example.com.
This payment policy was last modified on October 8th, 2021.
In exceptional circumstances, registrants who miss the O&I session can request their intake interview take place before Session 1. If they miss both the O&I session and Session 1, they cannot stay in the program.
Participants cannot join a different group for just one or two sessions. They are a part of the group in which they registered and they stay with that group for all program sessions. If they have to miss a session, they should read the handout and do the home practice.
Friends & Relatives
The Centre does not allow partners/spouses, first degree relatives, and close friends to participate in the same group. If they do register for the same group, one registrant may be asked to transfer to a different group either by Centre staff or the program facilitator(s). Transfers / refunds resulting from this situation will incur a $50 admin fee.
Please note that there are few exceptions to this policy – if you believe your situation is exceptional, please contact us before registering.
Program registrants who are taking a clinical program as a training prerequisite or for other professional development purposes are expected to participate in the program like any other group member. Any questions to facilitators regarding why the program is delivered the way it is or the purposes behind facilitator comments will remain unanswered.
Upon request, facilitators are welcome to take a program participant on as a therapy client once the program is finished. Facilitators are also welcome to encourage therapy clients to register for a program that they are facilitating. However, the Centre considers it a conflict of interest for a facilitator to continue individual therapy sessions with a program participant for the duration of the program. Faculty are asked to suspend such individual therapy and only see the client during the group sessions.